Over the past several years, Ryan Strategic Advisory has been instrumental in driving more interest into Georgia’s value from outsourcers around the world. The in-depth approach that Ryan Strategic Advisory provides us as an investment promotion agency has helped immeasurably in gaining the visibility needed to communicate the Georgian outsourcing advantage to providers and their clients.

Jamaica has achieved and maintained its position as the leading global digital services location in the English-speaking Caribbean with the competent and professional partnership of Ryan Strategic Advisory.

The firm’s championing of Jamaica and our global delivery strategy combined with their business-friendly approach, access to a high-quality team of professionals, and shared vision and passion for the outsourcing sector has been a game changer for us.

Our team in Jamaica, and Peter’s in Canada work together seamlessly with no barriers to collaborate in positioning Jamaica as the outsourcing capital of the English-speaking Caribbean.

I have known and collaborated with Peter for over a decade. His authenticity, simplicity, and the unparalleled value he brings to every engagement make him an indispensable partner for Inspiro.

Through our commissioned research and surveys, Peter has provided us with deep, actionable insights into buyer market dynamics. His guidance is critical to our strategic business decisions, helping us confidently plan ahead. Whether we are evaluating expansion into specific locations or identifying next-generation technology and automation trends, Peter ensures we focus on initiatives that deliver measurable value.

Our collaborative efforts on white papers, webinars, and industry events are always highly productive. Peter brings a rare combination of robust industry knowledge and creative execution to every brainstorming session we have. The output directly translates to impressive results, generating the readership and views necessary to firmly position Inspiro as a thought leader in our space.

Peter’s strategic advice is something I actively seek out, especially when navigating major programs. He consistently guides us in the right direction, streamlining our initiatives and optimizing our operations for the future. I love working with Peter and look forward to many more years of successful collaboration.

In addition to his industry connections and deep knowledge, one of the best things about working with Peter is how easy it is. We can give him a high-level idea of what we want and he asks the right questions to understand our mission and what we’re trying to accomplish. He then follows up with a full proposal that is a perfect fit for what we need. There isn’t a lot of back and forth because he just gets it.   

He’s been hugely helpful in keeping us up-to-date on what’s happening in the industry, the trends, and the most favorable locations. 

I appreciate his honesty, clarity, and ease of doing business. I wouldn’t hesitate to recommend Ryan Strategic Advisory to anyone in the BPO industry seeking better brand awareness and strategic direction.

I’ve always viewed Peter Ryan as one of the most authoritative voices on what’s going on in the industry. 

As we’ve entered new markets, and most recently expanded to South Africa, Peter was instrumental in providing insights into which markets were played out versus which were maturing. He has the unique ability to offer a real ‘voice of the customer perspective’ on the advantages of one city over another.

We’ve also participated year over year in the Ryan Strategic Advisory surveys, which are invaluable research products unlike anything else in the industry. Because of the way the surveys are managed, I trust the voice of the customer insights and find them really helpful for building strategy decks and thought leadership pieces. 

From customer demand considerations to emerging CX markets and new locations, I consider Ryan Strategic Advisory to be a consistent source of truth that rises above the noise.

AI and tech advancements mean it’s no longer business as usual in the BPO industry. Working with Ryan Strategic advisory provides us with valuable insight into what CX outsourcing buyers actually want and expect. Peter’s research is deep and comprehensive with surveys of hundreds of companies that give us both qualitative and quantitative value.

One of Peter’s most unique offerings is the breadth of his network and willingness to facilitate connections. Becoming a client of Ryan Strategic Advisory not only means access to insight and guidance, but also makes you part of a community of industry leaders and experts that is invaluable.  

Over the years, Peter has become our go-to advisor for everything from go-to-market strategy to location analysis. His guidance has had a direct impact on our pricing philosophy and ability to win in the market.